You may be eligble to access lockboxes outside the RMLS coverage area.

Click here for the list of Associations/MLS' participating with the Statewide Reciprocal Agreement

Click here for a guide that makes sure you are getting the most you can from the lockbox system.

Click here for the Supra Fee Schedule

What is the difference between the D-Key, E-Key Basic and E key Professional?

• Lockbox access
• Supra Message
• RMLS messages
• *Fee: $122.69 annually

• Lockbox access
• Showing feedback
• Ability to program lockboxes (Change Shackle codes & Enable CBS-Call Before Showing
• *Fee: $16.00 plus tax monthly debit from checking, credit or debit account.

• Lockbox access
• Showing feedback
• Ability to program lockboxes (Change Shackle codes & Enable CBS-Call Before Showing)
• Listing Data
• Subscriber Roster Data
• Client Profile
• *Fee: $26.45 plus tax monthly debit from checking, credit or debit account.

• Verify it is listed as a compatible device
• FULLY charged
• Minimum of 8MB of memory available for the Supra applications
• Debit Card/Credit Card/Checking information to facilitate the monthly debit process
• *Very Important: Before bringing in your device please perform a HotSync on your home or office PC. Failure to HotSync may result in a loss of your current information. GE is unable to back up your device.

Supra Documents

• For access to Regional MLS lockboxes click here
• Lockbox Registration and Report Instructions
• Locksmith Agreement

Extended Telephone Support Hours

The Help Desk and Supra RMLS Phone Support will be open until 7:00pm Monday - Friday and from 9:00am - 3:00pm on Saturday. There is no additional fee for this service.

Technical Support for the Supra System is handled by Supra Products. The phone number for Technical support can be found on the back of your Display Key or 877-699-6787. Tech support hours are 9:00 AM to 10:00 PM

RMLS KIM Login Supra Lease Agreement

Supra Information Supra FAQ's

Top Producer Top Producer Support

Supra Information

Regional MLS has received calls since the upgrade to the new D-key and E-key regarding the need to update daily. Many agents do not understand the need for daily updates since we were updating monthly before the upgrade.

Why can’t we continue with more than 1 emergency update per week?

Effective November 1st agents will only be able to receive 1 emergency update per sync

Security: Supra’s research shows that 50% of agents show properties less than once every three weeks. Unfortunately, the agents who show infrequently can be those who forget their PIN code so they write it on the key (see the Rules and Regs for details). In the past, there have been occurrences (not in our area), where agents have lost keypads with their PIN code attached to it (or in their pouch) and all lockboxes in the system had to be pulled until the keypad update period had expired. This kind of risk/liability is not acceptable for a system of our size. With daily updates, should a keypad be lost, that keypad will be deactivated by midnight of that same day.

Showing info: The second reason monthly updates were not incorporated into Supra’s new system design was based on feedback from agents who wanted reports reflecting current showing activity, not activity that was a month old. With the daily updates, you’ll be able to see who visited the property yesterday and what the buyers had to say about it. (if the agent enters this information).

Why daily updates instead of weekly updates?

• Provides the highest security. Should a keypad get into the wrong hands, any concern will be eliminated within 24 hours instead of up to one week.
• Feedback will be more accurate for our sellers. Sellers do not like to wait an entire week for feedback. This way we can retrieve it daily.
• With the E-Key, all listing data is updated nightly, you are not looking at week old information.
• Weekly updating will be more difficult to remember. It is easier to forget what day you updated your keypad and/or whether you updated this week or last week.
• We’re creatures of habit. We charge our phones and PDA’s daily, why not a keypad?
• I charge my phone every night and it’s always ready. I charge my digital cameras abut once a week, and, when I forget, which I have, I’m in trouble.
• If you’re not going to use it for a couple days or when on vacation, leave it in the cradle. Then it’s charged and ready to go when you are.

You don’t have to update your keypad every day. If you are not going to use your Keypad for a couple days or while on vacation, you are not required to update your Keypad. Just remember to perform a sync before you leave for a showing.

NOTE: Placing your keypad on the cradle re-charges the battery, so make sure you do not wait too many days to place it back on the cradle.

Security: Supra’s research shows that 50% of agents show properties less than once every three weeks. Unfortunately, the agents who show infrequently can be those who forget their PIN code so they write it on the key. In the past, there have been occurrences (not in our area), where agents have lost keypads with their PIN code attached to it (or in their pouch) and all lockboxes in the system had to be pulled until the keypad update period had expired. This kind of risk/liability is not acceptable for a system of our size. With daily updates, should a keypad be lost, that keypad will be deactivated by midnight of that same day.

Showing info: The second reason monthly updates were not incorporated into Supra’s new system design was based on feedback from agents who wanted reports reflecting current showing activity, not activity that was a month old. With the daily updates, you’ll be able to see who visited the property yesterday and what the buyers had to say about it. (if the agent enters this information).

Why daily updates instead of weekly updates?

• Provides the highest security. Should a keypad get into the wrong hands, any concern will be eliminated within 24 hours instead of up to one week.
• Feedback will be more accurate for our sellers. Sellers do not like to wait an entire week for feedback. This way we can retrieve it daily.
• With the E-Key, all listing data is updated nightly, you are not looking at week old information.
• Weekly updating will be more difficult to remember. It is easier to forget what day you updated your keypad and/or whether you updated this week or last week.
• We’re creatures of habit. We charge our phones and PDA’s daily, why not a keypad?
• I charge my phone every night and it’s always ready. I charge my digital cameras about once a week, and, when I forget, which I have, I’m in trouble.
• If you’re not going to use it for a couple days or when on vacation, leave it in the cradle. Then it’s charged and ready to go when you are.

You don’t have to update your keypad every day. If you are not going to use your Keypad for a couple days or while on vacation, you are not required to update your Keypad. Just remember to update it before you leave for a showing.

NOTE: Placing your keypad on the cradle re-charges the battery, so make sure you do not wait too many days to place it back on the cradle.