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iBox
The Supra iBox Helps agents better serve their clients by giving
Them greater flexibility and control over access to
listing keys by tracking buyer’s agent showings and the
Security of adding a CBS (Call Before Showing) code
FANNIE MAE UPDATE: Electronic LockBox Update
Fannie Mae has informed its listing brokers and Asset Management Providers (AMPs)
that, effective July 1, 2011, " an electronic lockbox must be used if available.
Click here to read the update
ActiveKEY
ActiveKEY is the first wireless lockbox key designed by real estate professionals for real estate professionals. ActiveKEY keeps itself updated 24/7 through frequent cellular connections to the Supra network. Virtually no attention is required from you.
When an ActiveKEY opens one of your iBoxes, you receive a real-time instant alert on your key.
You know right away when someone has entered your listings!
ActiveKEY FAQ click here
Common ActiveKEY Issues click here
eKey
Please Read - Iphone IOS5 Update
Dear Supra Customers,
In anticipation of the new iPhone operating system (iOS5) to be launched on
Wednesday October 12th, we have updated our eKEY software to be compatible with iOS5.
The update has been sent to Apple for their approval. As soon as it is approved
it will become available on the Apple App Store. It will also show up as a red
asterisk on the App Store icon, directly on the iPhone.
Approval is expected within the next few days.
PLEASE NOTE: All iPhone eKEY users are encouraged to refrain from updating the
iPhone's operating system to iOS5 until after the new version of eKEY (version 2.2.1)
has been installed. This will ensure that the eKEY continues to run correctly.
If the new operating system is installed prior to getting the updated eKEY software
the user could encounter usability issues with their eKEY.
Thank You,
Supra Support Team
eKEY is a software product that runs on a smartphone and it turns your phone into a lockbox key.
To see a complete list of eKEY-compatible devices, click here.
eKey Basic Package details click here
eKey Professional Package details click here
Important Update: SupraeKEY Website Update
Supra's Website are now migrated from GE Security to UTC Fire and Security
This Change may affect how agents navigate to SupraeKEY.com and
bookmarks and links to Supra's website
Most customers will be able to get to SupraeKEY.com
by typing the URL into their web browser
Detailed instructions are in the included attachment to navigate
the recent instructions. Please click here for instructions
Important eKEY Basic Android Update
Effective Wednesday, April 6, eKEY Basic for Android customers can download an
important software update from the Google Android Market. This new version (1.0.1)
addresses a range of syncing issues that are specific to eKEY Basic for Android devices.
In particular, users should no longer encounter 9BFF and 9B03 errors when eKEY
attempts to update. Click here for update instructions
For Self Serve Support Please Click Here
For Live Support (7 days a week, 8:00 a.m. to 10:00 p.m.) call 1-877-699-6787
-Or-
- Regional MLS PGA Mon-Fri 8:00 a.m. to 5:00 p.m - Phone: 561-627-4548
- Boca Raton Mon-Fri 9:00 a.m to 5:00 p.m - Phone: 561-997-8407
- Jupiter 9:00 a.m to 3:00 p.m - Phone: 561-743-0553
- Port Saint Lucie 9:00 a.m to 3:30 p.m - Phone: 772-294-7082
Forms
Lockbox Forms
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