CDOM (Cumulative Days on Market) field displays as zero days

This field is now in the testing stages. It will be released on the system once it is verified to be working correctly.

Listing images do not load; they just keep processing and eventually time out.

This problem will occur if the image size exceeds 6MB, or the image file name or the folder it is stored in contains special characters, like commas, semicolons, and ampersands.

If the image size is too large you need to resize it using any photo editor, or VSO Image Resizer. Regional MLS does not offer support for VSO Image Resizer, but it is available to download and it’s free. Click here for instructions on how to download and use, VSO Image Resizer. Click here for our How to Resize an Image document. Also, most digital cameras have an option to resize images; check your instruction booklet. To avoid this issue, when you take digital images set the image size to less than 2 mega pixels. A photo size of 640 x 480 pixels will provide an acceptable quality image on MLXchange.

If the image file name or the folder it is stored in contains special characters, you need to rename the file/folder. You can easily rename a file/folder by right clicking on the file/folder and selecting the rename option.

Can’t see the Images being added to the listing in the browse window.

Log out of MLXchange. Open Internet Explorer (IE), from the IE main menu bar, click on Tools/Internet Options, click on the Security tab, select the Trusted Sites Zone, click the sites button, uncheck the box at the bottom next to require server verification for all sites in this zone. Add the following web site address to the zone: http://rmlsfl.mlxchange.com. Click on close, then ok. Log back in to MLXchange, and try adding images again. If you still can’t see the image, the image is too large (more than 6mb), and will need to be re-sized.

If you are using IE 7, you will not see the image in the browse window if it is larger than 800KB, but you can still add the image by clicking on save.

The client is not able to view the properties that have been emailed within agent web pages.

Emailing properties within agent web pages is not working for some users of MLXchange. Until this issue is resolved, users experiencing this problem should email properties Independent of Agent Web Pages. To change the default setting for emailed reports in MLXchange, click on Settings/Personalize/Emailed Reports, select Independent of Agent Web Pages, and then click on finish.

Some users are receiving the message stating “Thank You for Your Interest in MLXchange the application requires Internet Explorer 6.0 or higher”, and they have Internet Explorer 6.0 or higher installed on their system.

You will receive this message if you attempt to access MLXchange with any web browser other than Internet Explorer. You may not access MLXchange with the AOL browser, the MSN browser, Firefox, or any other third party browser.

Can’t log in to MLXchange, keep getting a message that Pop Ups are Blocked.

To access MLXchange, you must disable all pop up blockers, or configure your pop up blocker to allow pop ups on MLXchange. Click here for instructions on how to disable/configure pop up blockers.

If you still have a problem after disabling your pop up blockers, open Internet Explorer (IE), from the main menu bar, click on Tools/Internet Options, and delete cookies, and temporary Internet files. IE 6.0 users should check the box that says “delete all off-line content”. After deleting cookies and files, click on the Advanced Tab, scroll down the list of items until you see “Enable third-party browser extensions”, uncheck that item, click Apply at the bottom of the panel, then OK. Close out of IE, re-open it and try logging in again to MLXchange.

Printed Reports in MLXchange are cutting off information at the right margin and/or the bottom of the report.

While in MLXchange, select file/page setup from the Internet Explorer main menu bar, blank out the fields for Header/Footer, and set all margins to .25 or less.

When attempting to Find a Client, MLXchange displays the following message “your criteria did not return any records”.

This issue is being researched. First or last name will work, but first name, a space, and any other character(s) will return the above message.

There was a problem retrieving your property, Invalid County Code. Please contact your MLS Administrator.

You may receive this error when attempting to access the tax record for a property in Palm Beach County. This problem is being researched by MLXchange

When printing the Results Grid, there is no option to print in landscape mode and the printed report is in very small font.

You need to install the MLXchange Printer Control. Click here for Printer Control Install PDF for instructions on how to install this component.